RollXO Privacy Policy

Last updated: April 8, 2026

At RollXO, we are committed to protecting your privacy and complying with applicable Australian privacy legislation. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile app, and services.

Information We Collect

We collect personal information necessary to provide our gambling services and comply with regulatory obligations. This includes your name, email address, date of birth, physical address, and phone number for account registration and identity verification. We also collect payment information such as credit card and bank account details to process transactions, as well as usage data including your IP address, browser type, pages visited, and time spent on our website. Additionally, we use cookies and similar tracking technologies to monitor activity and store certain information about your interactions with our platform.

How We Use Your Information

We use your information to manage your account, process deposits and withdrawals, and provide customer support services. Your data helps us improve our offerings through analysis of user behaviour and feedback, and enables us to develop new features tailored to your needs. We also use your information to comply with legal and regulatory requirements, including anti-money laundering (AML) checks, anti-fraud measures, and responsible gaming practices. With your consent, we may send you promotional communications about new games, special offers, and events, though you can opt out at any time.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your data with service providers who assist us in delivering our services, such as payment processors and customer support vendors, strictly in accordance with their privacy policies. Your information may be disclosed if required by law, court order, or valid request from regulatory or law enforcement authorities, and may be transferred in the event of a merger, acquisition, or asset sale.

Data Security

We implement effective measures to protect your personal data from unauthorised access, use, and disclosure. Our security infrastructure includes encryption technologies and secure servers to safeguard sensitive information during transmission and storage. Financial and identity-related records are retained for a minimum of five years to comply with AML and other regulatory obligations. However, we cannot guarantee absolute security and recommend that you maintain the confidentiality of your account credentials and report any suspicious activity immediately.

Your Rights

You have the right to request access to your personal data and obtain a copy of the information we hold about you at no cost. You may request correction of any inaccurate or incomplete information, though we may require supporting documentation such as identification or proof of address. You can request deletion of your personal data where we no longer have a legal basis to retain it, subject to exceptions where retention is required by law or necessary for legal defence. You also have the right to object to processing of your data, restrict processing in certain circumstances, and withdraw consent at any time.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and monitor activity on our website. These technologies help us understand how you interact with our platform and allow us to store preferences and settings. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of certain features on our site.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer. We will endeavour to respond to all legitimate requests within one month of submission.